Terms of Service

Last updated: February 2025

Welcome to . By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. General Terms

These Terms of Service govern your use of the website operated by ALLIGATOR Bag Store, a company registered and operating under the laws of Nepal, with its principal place of business at .

By using our website, you confirm that you are at least 16 years of age and capable of entering into a legally binding agreement.

2. Products and Pricing

• All product descriptions, images, and specifications are provided for informational purposes and may vary slightly from the actual product.
• Prices are listed in Nepalese Rupees (NPR) unless otherwise stated.
• We reserve the right to change prices at any time without prior notice.
• Product availability is subject to stock and may change without notice.

3. Orders

• Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
• Order confirmation will be sent to your provided email or phone number.
• We may cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity.

4. Payment

We accept the following payment methods:

• Cash on Delivery (COD) — available across Nepal
• eSewa and Khalti digital wallets
• Bank transfer (Nepal-based banks)
• Credit/Debit cards (Visa, Mastercard)

All payments are processed securely through trusted third-party payment gateways. We do not store your card or wallet credentials.

5. Shipping and Delivery

• Kathmandu Valley: Delivery within 1-2 business days
• Major cities (Pokhara, Biratnagar, Chitwan, etc.): 2-4 business days
• Remote areas: 5-7 business days

Shipping charges may vary based on location and order size. Free shipping may be offered on orders above a certain amount, as indicated on the website.

6. Returns and Exchanges

• Returns and exchanges are accepted within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging.
• Customized or personalized items cannot be returned or exchanged.
• To initiate a return, contact us at with your order details.
• Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

7. Warranty

• All products carry a minimum 1-year warranty against manufacturing defects.
• Premium and travel bags carry a 2-year warranty.
• Warranty does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications.
• To claim warranty, bring the product to our showroom or contact us with proof of purchase.

8. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of ALLIGATOR Bag Store and is protected under the intellectual property laws of Nepal. You may not reproduce, distribute, or use any content without our written permission.

9. Limitation of Liability

To the maximum extent permitted by the laws of Nepal:

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our total liability shall not exceed the amount paid by you for the specific product or service in question.
• We do not guarantee uninterrupted or error-free access to our website.

10. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with the proper functioning of the website

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Nepal. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised date. Continued use of the website after changes constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: