At Alligator Luggage, your privacy matters as much as your journey. This policy explains what personal data we collect, why we collect it, and how we keep it safe. We do not sell your data — full stop.
Information We Collect
Personal details you provide when placing an order (name, email, shipping address, phone number).
Payment information — processed securely and never stored on our servers.
Browsing data such as pages visited, time on site, and device type, collected via cookies to improve your experience.
Communications you send us (e.g. support emails or contact form submissions).
How We Use Your Information
To process, fulfil, and deliver your orders.
To send order confirmation and shipping updates.
To respond to your questions and support requests.
To improve our website, products, and customer experience.
To send you relevant offers or news — only if you have opted in.
Data Security
All data is transmitted over encrypted HTTPS connections.
Payment data is handled by PCI-DSS compliant payment processors.
Access to personal data within our team is restricted to authorised staff only.
We regularly review our security practices to keep your data safe.
Sharing Your Data
We do not sell or rent your personal information to third parties.
We may share data with trusted service providers (e.g. shipping carriers, payment processors) solely to fulfil your order.
We may disclose information if required by law or to protect our rights.
Cookies
We use essential cookies to keep your cart and session active.
Analytics cookies (e.g. Google Analytics) help us understand how visitors use our site. These are anonymised.
You can disable non-essential cookies at any time via your browser settings.
Your Rights
You may request access to the personal data we hold about you.
You may ask us to correct inaccurate data or delete your account.
You may withdraw consent to marketing emails at any time by clicking 'Unsubscribe'.